Help Centre
Frequently Asked Questions
Quick answers about delivery, payments, freshness and orders. Can’t find what you’re looking for? Our team is happy to help.
Last updated 10 October 2026
Do you deliver across India?
Yes, Manoj Sweets delivers across India. Delivery availability depends on your PIN code.
How long does delivery take?
Metro cities take 2–4 business days. Other locations take 3–6 business days. Delivery time may vary during festivals or due to unforeseen delays.
Are online prices higher than in your shop?
No. Every product costs exactly the same online as at our Bathinda shop. You only pay the delivery charge, which is the courier's actual rate for your parcel and is shown before you pay. We don't add any payment or handling fee.
How can I track my order?
Once your order is shipped, you will receive tracking emails to monitor your delivery.
Are your products fresh?
Yes, all our products are fresh and packed hygienically to maintain quality during transit.
Do you offer same-day delivery?
Currently, same-day delivery may not be available for all locations. Please check at checkout for availability.
What payment methods do you accept?
We accept UPI (Google Pay, PhonePe, Paytm and other UPI apps), Visa, Mastercard and RuPay debit and credit cards, net banking and popular wallets, all processed securely by Razorpay. Cash on delivery is not available.
Can I cancel or modify my order?
No. Once an order is placed, it cannot be cancelled or changed, so please check your items and address before paying. If we are ever unable to fulfil your order, we will cancel it ourselves and refund the full amount.
What if I receive a damaged or wrong product?
Contact us within 24 hours of delivery by WhatsApp or email, with your order details and clear photos or a video of the parcel and the product. Once we have checked it, we will send you a replacement.
Do you accept returns or give refunds?
Since our sweets are fresh and perishable, we do not accept returns or give refunds. Damaged or wrong items reported within 24 hours with proof are replaced, and if we cannot fulfil an order, we refund it in full.
How should I store the sweets after delivery?
Some sweets may require refrigeration depending on the product and weather conditions. Storage instructions, if any, will be mentioned on the packaging.
Do you offer bulk or corporate orders?
Yes, we do accept bulk and corporate orders. Please contact our support team for pricing and customization options.
How can I contact Manoj Sweets?
You can reach out to us via:
Manoj Sweets Support Team
You can also visit our outlets in Bathinda. See the addresses and hours on our contact page.