Cancellation & Refund Policy

Once an order is placed, it cannot be cancelled or changed. Please check the items, quantities and delivery address carefully before you pay.

Because our products are fresh food items, we cannot accept returns or give refunds once an order has been placed, for example for a change of mind, personal taste, or a delivery delayed by the courier.

If we are unable to fulfil your order, for example because an item is unavailable or we cannot deliver to your PIN code, we will cancel it ourselves and refund the full amount to your original payment method. Refunds usually reach your account within 5–7 working days, depending on your bank.

If your order arrives damaged, or you receive the wrong item, we will send you a replacement. To claim it:

• Contact us within 24 hours of delivery by WhatsApp or email
• Share your order details with clear photos or a video of the parcel and the product
• Once we have checked your proof, we will arrange the replacement

Replacements are only offered for damaged or wrong items reported within 24 hours with proof. We do not give refunds in place of a replacement.

• An incorrect delivery address given by the customer, or no one available to receive the order
• Small differences in taste, texture or appearance caused by weather or travel
• Issues reported more than 24 hours after delivery, or without photos or a video